FAQs

Do you ship internationally and within the Australia?

Yes — we offer fast shipping across the Australia and free worldwide shipping on all orders. Wherever you are, your order is on the way.

Where do you ship from?

We’re based in Wyoming, USA. Most items ship from our U.S. & Australia warehouse. Some of products are shipped from our logistics centers in China to ensure availability and great value.

When will my order arrive?

We typically process and dispatch orders within 2–4 business days.

Australia & U.S. orders are delivered in 3–5 business days, while international shipping takes approximately 6–12 business days.

Need it faster? We also provide express shipping options at checkout..

For detailed delivery times by region, please visit our Shipping Page.

What if I change my mind?

Yes, we accept returns 7 days after received the order. Please refer to our Returns Policy for full details and instructions.

Can I track my order?

Absolutely. Once your order is shipped, you'll receive a tracking number via email so you can monitor its journey in real time. Or you can track your order at Order Tracking Page.

Why isn't tracking information updating?

After you receive your shipment confirmation email, it usually takes few days for the tracking number to become active in the system. If you're still experiencing issues, don’t hesitate to contact us at info@coastier.com — we’re here to help.

My package hasn't arrived. What should I do?

If your order hasn’t arrived within the estimated delivery window mentioned in our Shipping Policy, please contact us at info@coastier.com for immediate assistance.

Please also note that during peak periods such as Black Friday, Christmas, or major promotions, deliveries might take slightly longer than usual.

Why did my order arrive in two shipments?

If you ordered multiple items, they may be shipped separately due to availability from different warehouses. You will receive multiple shipment confirmation emails if that happens. This is completely normal and ensures you get your products as soon as possible.

Will there be duties or taxes on my package?

We always try to ensure your order arrives without extra charges. However, import duties, taxes, or customs fees may apply depending on your country’s regulations. These costs are not included in the product or shipping prices and are the buyer’s responsibility.

Coastier does not collect or charge these fees — they are determined and collected by your local customs authorities.